At tipova.xyz, we are committed to providing the best shopping experience and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy. Please read through our policy to understand the conditions under which returns are accepted and the steps involved in the process.

1. General Return Guidelines

We understand that sometimes things don’t work out as expected, and we want to make the return process as simple as possible. Our return policy applies to most products, with some exceptions, which are listed below.

• Time Frame for Returns: You can return your product within 30 days from the date of purchase.
• Condition of Products: To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition. Products that are damaged, opened, or not in their original condition will not be accepted for return.
• Proof of Purchase: A receipt or proof of purchase is required to initiate the return process. If you purchased the item through your tipova.xyz account, you can log in to view your purchase history and initiate a return from there.
• Non-returnable Items: Certain items such as personalized products, digital downloads, and perishable goods are not eligible for returns.

2. Initiating a Return

To initiate a return, follow these steps:

• Step 1: Contact Customer Support
  Reach out to our customer service team at [email protected] to request a return. Be sure to include your order number, item details, and the reason for the return. Our team will respond promptly with instructions for returning the item.
• Step 2: Return Authorization
  Once we receive your return request, we will send you a Return Authorization Number (RAN). This number must be included in the return package. Without this authorization, we will not be able to process your return.
• Step 3: Packing and Shipping
  Ensure that the item is packed securely to avoid damage during transit. You will be responsible for the cost of shipping unless the item is defective or incorrect.
• Step 4: Shipping the Return
  Use a trackable shipping service to send your item back to us. Please ensure that the package is sent to the address provided in our return instructions.

3. Return Shipping Costs

• Return Shipping: In most cases, the customer is responsible for return shipping costs unless the product is defective, damaged, or the wrong item was shipped.
• Exchange or Store Credit: If you prefer an exchange or would like to receive store credit, the return shipping cost will be at your expense.
• Return Shipping Fees: For defective or damaged items, tipova.xyz will cover the return shipping. If the product is returned for any other reason, customers will need to pay the return shipping costs.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. If your return is approved, we will process your refund to the original method of payment.

• Refund Timing: Refunds will typically be processed within 7 to 10 business days after receiving the returned item. However, it may take additional time for the credit to appear on your statement, depending on your payment provider.
• Partial Refunds: If an item is not in its original condition or has been used, a partial refund may be issued based on the product’s condition.
• Restocking Fees: In some cases, a restocking fee may apply, especially for certain types of products. This will be communicated during the return process.

5. Exchanges

If you would like to exchange your product for a different size, color, or model, please contact our customer service team. You will need to initiate the return process first, and once your item is returned, we will proceed with sending the exchanged product.

• Exchanges for Defective or Incorrect Products: If the product was defective or incorrect, we will cover both the return shipping cost and the shipping cost for the new item.
• Exchanges for Other Reasons: If you wish to exchange the item for reasons other than defects or errors, you will be responsible for shipping both ways.

6. Refunds to Original Payment Method

Refunds will be issued to the original payment method used at the time of purchase. Please ensure that the payment method is still active and accessible to avoid any delays in processing your refund.

If the original payment method is no longer valid, we may offer a store credit or alternative refund method at our discretion.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately. You must contact us within 7 days of receiving the product so that we can resolve the issue promptly. We will either send a replacement or process a full refund depending on the situation.

• Evidence of Damage: Please provide photos of the damaged or defective item along with the original packaging to assist in the claims process.
• Return Shipping Costs: For defective items, tipova.xyz will cover the return shipping.

8. Cancellations

• Order Cancellations: You may cancel your order at any time before it ships. If the order has already been shipped, please follow the standard return process.
• Cancellation Fee: Depending on the circumstances, a small cancellation fee may apply to cover the processing costs if the order is already being packed for shipment.

9. Gift Returns

If you received an item as a gift and would like to return it, the process is similar to a regular return, but you will need to provide the gift recipient’s details and may receive a store credit for the value of the returned item. Please contact customer service for assistance with gift returns.

10. International Returns

For customers outside of the United States, please note the following:

• International Return Shipping: Customers are responsible for return shipping to tipova.xyz.
• Customs Duties and Taxes: Any customs duties, taxes, or fees associated with the return shipment are the responsibility of the customer.

11. Exchanges for Faulty Products in International Locations

If you live outside the U.S. and receive a defective or incorrect item, we will arrange for an exchange or refund, but you will still be responsible for the return shipping charges. In such cases, we will work with you to ensure that the process is as smooth as possible.

12. Non-returnable and Final Sale Items

Certain products are marked as non-returnable or final sale. These include:

• Gift cards
• Downloadable products
• Custom or personalized items
• Products marked as “final sale” on the product page

These items are not eligible for returns, exchanges, or refunds.

13. Return Policy Modifications

We reserve the right to modify our return policy at any time. Any changes to this policy will be reflected on this page. If you have any questions or concerns about our return policy, please contact us at [email protected].

14. Contact Information

If you have any questions or need assistance with a return, please reach out to our customer service team:

• Address: 3200 Atlanta Silverbacks Way, Atlanta, GA 30340, United States
  Phone: +14044107410
  Email: admin@tipova.xyz

We are here to help and will do our best to address any concerns promptly.

Conclusion

At tipova.xyz, we strive to ensure your satisfaction. If you have any issues with your purchase, please don’t hesitate to reach out, and we will be happy to assist you in returning your product. Thank you for shopping with us!